Aegean Airlines Manage Booking

Aegean Airlines Manage Booking Overview

Aegean Airlines provides an online reservation management portal known officially as My Booking (available on the official desktop website and mobile application). Rather than offering unrestricted adjustments across every ticket, the portal allows eligible passengers to view and manage specific reservation details and extra services. Available features depend on your purchased fare category, route, operating carrier, ticket conditions, timing, and service availability.

Depending on your booking, Aegean's My Booking service allows you to:

• View and review confirmed reservation and itinerary details.
• Change eligible flight dates, times, or routes subject to fare rules.
• Add checked baggage or purchase excess weight allowances.
• Select, change, or purchase seats.
• Request eligible extra services (such as special dietary meals on qualifying routes).
• Update contact details and notification preferences.
• Review cancellation terms or initiate voluntary cancellation requests where supported.

[!NOTE] You can access the My Booking service online subject to system availability and the specific options supported for your reservation.

How to Access AEGEAN My Booking

To access and manage an existing Aegean Airlines or Olympic Air reservation, follow these steps:

1. Open the official Aegean Airlines website (aegeanair.com) or launch the official mobile app.
2. Navigate to the My Booking section.
3. Enter your Booking Reference (a 6-character alphanumeric code, commonly referred to as a PNR or reservation code) OR your 13-digit e-ticket/document number (Aegean-issued tickets begin with 390).
4. Enter the passenger's Last Name (surname) exactly as it appears on the ticket.
5. Retrieve the reservation and review the self-service actions supported for that specific booking.

(Miles+Bonus members may alternatively log in with their member credentials to view reservations linked to their account.)

What Can You Change in an AEGEAN Booking?

The table below outlines options commonly managed online versus those requiring direct customer care assistance:

Changing Your AEGEAN Flight

Flight modifications are not open-ended and cannot be completed at any arbitrary moment. When rescheduling a flight through My Booking:

• Timing Requirements: Rebooking requests must generally be submitted before check-in for the original flight closes. Furthermore, the departure of the newly selected flight must be at least 1 hour after the time the change is submitted.
• Fees and Fare Differences: Flight changes depend on your fare category. Light fares incur a change fee in addition to any fare difference. Flex and ComfortFlex fares allow changes without rebooking penalty fees, though any difference in fare between the original ticket and the new flight remains payable. Taxes and airport surcharges are recalculated at the time of modification.
• Active Check-In Restriction: If you have already completed online check-in, your ticket is locked against voluntary self-service changes. You must first cancel your check-in status before you can alter your flight details in My Booking.

Cancellations, Refunds, and Credit Vouchers

Whether you can cancel online and what refund options are available depends entirely on your fare conditions, ticketing provider, and the circumstances of the cancellation:

• Passenger-Requested (Voluntary) Cancellations:

  • Light Fares: The base fare and carrier surcharges are strictly non-refundable. Only unused statutory airport taxes are refundable.
  • Flex / Family / ComfortFlex Fares: Cancellations are subject to applicable fare rules; ComfortFlex fares allow voluntary cancellation with refund eligibility according to published conditions, while Flex fares may incur an administrative cancellation fee.
  • Online vs. Call Center Processing: While certain bookings purchased directly from Aegean can be cancelled online, some bookings or complex itineraries must be processed through the AEGEAN call center or via the official Aegean Online Refund Application.

• AEGEAN-Cancelled Flights vs. Passenger-Requested Cancellations:

  • A flight cancellation initiated by the airline is legally distinct from a passenger voluntarily giving up their seat.
  • If Aegean cancels your flight, you are entitled under Regulation (EC) No 261/2004 to choose between statutory rerouting to your destination under comparable conditions or receiving a full refund of your ticket.
  • In airline-disruption scenarios, Aegean may also offer a Credit Voucher option (which can include extra bonus credit if published under an active airline policy), but travelers retain the legal right to a monetary refund if they decline a travel voucher.

Passenger Details, Name Corrections & Contact Info

Travelers often confuse updating contact information with changing ticketed names:

• Contact Information: You can freely update your phone number and email address in My Booking to ensure you receive operational flight updates.
• Passenger Name Adjustments: Passenger tickets are non-transferable; full name changes to transfer a ticket to another person are prohibited.
• Name Corrections: Minor typographical name corrections (such as fixing a misspelled surname or correcting inverted first/last names) are permitted only in specific circumstances, are subject to airline approval, may require an administrative service fee, and cannot be completed through unrestricted self-service fields in My Booking. Travelers must contact the Aegean call center or submit a request via official contact forms.
• Passport and Travel Documents: Travel document numbers (such as passport details) can typically be submitted or updated during online check-in rather than requiring ticket alterations in My Booking.

Baggage and Seat Selection Management

• Baggage: Eligible passengers can add checked luggage (standard 23 kg or 32 kg pieces) or sports equipment via My Booking prior to departure. Baggage fees are variable and depend on the fare category, route, and season. For detailed size, weight, and pricing limits, refer to the AEGEAN Airlines Baggage Allowance guide.
• Seat Selection: You can choose or modify seats in My Booking prior to check-in. Complimentary seat assignment is included with Flex, Family, ComfortFlex, and Business Class fares. Passengers traveling on Light fares can purchase advance seat assignments (Standard, Up Front, or Extra Legroom) or wait for free random allocation during check-in. For seat specifications and emergency-exit restrictions, visit our AEGEAN Airlines Seat Selection guide.
• Cabin Upgrades: Ancillary seat selection (such as reserving an Up Front or Extra Legroom seat in Economy) is not a cabin class upgrade. Upgrades to Business Class are subject to separate fare upgrading rules, promotional bidding programs (e.g., Aegean Upgrade Challenge), or Miles+Bonus mileage redemption, where available.

Codeshare, Partner & Third-Party Bookings

Self-service functionality in Aegean’s My Booking differs based on who ticketed and operates your journey:

• Codeshare Flights: If your Aegean booking includes a flight operated by another airline (such as a Star Alliance partner), the operating carrier’s terms and operational procedures apply. Seat assignment or check-in for partner-operated sectors may need to be completed through the operating carrier's own platform using their partner reservation reference.
• Travel Agent & Third-Party Bookings: If your ticket was purchased through an online travel agency (OTA), tour operator, or corporate travel agent, your ability to make voluntary flight or date changes directly on Aegean's website may be restricted. While ancillary purchases (like bags and seats) can usually be added via your Aegean PNR, structural ticket modifications or refunds often require assistance from the issuing travel agent.

Relationship with Check-In and Flight Status

• Check-In: My Booking is designed for managing your reservation before travel day, while check-in is the operational departure procedure. Online check-in opens 48 hours before scheduled departure and closes 30 to 60 minutes prior to departure depending on the airport. For deadlines and boarding pass instructions, consult our AEGEAN Airlines Check-In guide.
• Flight Status: My Booking displays your static timetable, but does not serve as a dynamic operational tracker. For gate changes, delay updates, and live arrivals, see the AEGEAN Airlines Flight Status guide or reference official airport display boards.

Sources & Official References

• AEGEAN Official My Booking
• AEGEAN Booking Methods
• AEGEAN Changes & Cancellations Policy
• AEGEAN Contact Center & Support
• AEGEAN Flight Status Portal