Aegean Airlines Manage Booking: Change Flights & Seats

Aegean Airlines provides a self-service management portal—officially titled My Booking—that allows passengers to view itineraries, alter flight dates, purchase baggage allowances, select aircraft seating, and submit refund requests without waiting in call-center queues.

Whether your flight is operated directly by Aegean Airlines (IATA: A3) or its regional subsidiary Olympic Air (IATA: OA), reservation management is accessible via the airline’s official desktop website and mobile application using your booking reference and passenger surname.

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Aegean Airlines Manage Booking: What You Can Do

The Aegean online portal gives you control over ticket parameters and ancillary add-ons prior to departure:

• View and print itinerary: Retrieve flight numbers, departure terminals, baggage allowances, and e-ticket receipts.
• Change flight dates or routes: Reschedule outbound or return travel segments subject to fare rules and fare differences.
• Select or change seats: Reserve Standard, Up Front, or Extra Legroom seats across all booked segments.
• Add baggage: Purchase checked luggage (23 kg or 32 kg) or extra bags at discounted online rates compared to airport desk fees.
• Request special meals: Pre-order dietary, medical, or religious meals on eligible international flights up to 24 hours before departure.
• Add travel extras: Buy airport Security Fast Track access, inflight Wi-Fi vouchers, or register pets for in-cabin carriage.
• Update contact information: Modify your notification email address and mobile phone number for real-time delay or schedule disruption alerts.
• Cancel reservations and process refunds: Release seats voluntarily or apply for ticket refunds when flights are disrupted or cancelled.

How to Access Aegean Airlines Manage Booking

Follow these steps to retrieve and modify your reservation on the official Aegean portal:

1. Go to the official Aegean Airlines website (aegeanair.com) or launch the Aegean mobile application.
2. Click on the My Booking tab located on the primary navigation menu or homepage search banner.
3. Enter your 6-character Booking Reference (PNR) and the passenger's Last Name.
4. Click Continue to retrieve your flight itinerary.
5. Select the specific service you wish to adjust (e.g., "Change Flight," "Add Baggage," "Seats," or "Cancel Booking").
6. Review the summary of modifications, including any applicable change penalties or fare differences.
7. Enter payment details if additional charges or fare differences apply, then confirm the transaction.
8. Download or email your updated e-ticket receipt and itinerary confirmation.

What Information Do You Need to Manage Your Booking?

Aegean Airlines requires two details to locate a reservation:

• Booking Reference (PNR): A 6-character alphanumeric code (e.g., 3OTCHJ) sent via email confirmation upon booking. This code is unique to your reservation and differs from a 13-digit e-ticket number (which starts with 390 for Aegean-issued tickets).
• Passenger Last Name: The family name exactly as entered during booking, without prefixes, titles, or suffixes.

Miles+Bonus account holders can alternatively log in with their member account number or email and password to automatically pull up all upcoming trips linked to their frequent flyer profile.

What Can You Change in an Aegean Airlines Booking?

Modifications depend on ticket class and fare category (Light, Flex, ComfortFlex, or Business):

How to Change an Aegean Airlines Flight

You can modify flight dates, departure times, or origin/destination pairings directly in My Booking up until online check-in is initiated.

1. Open your reservation in My Booking.
2. Select Change Flight.
3. Choose the flight leg you want to alter and search for new dates or destinations.
4. Select your preferred alternative flight and cabin class.
5. Review the fare calculation:
   • Light Fare: Incurs a fixed change fee (typically €40 per passenger per flight) plus any difference between the original ticket price and the new fare.
   • Flex & ComfortFlex: Incur no rebooking fee; you pay only the fare difference if the new flight is more expensive.
6. Complete the checkout process to re-issue the e-ticket.

[!NOTE] Once you have completed online check-in, your ticket becomes locked. To make flight changes after checking in, you must first cancel your check-in via the check-in portal or contact Aegean customer support.

How to Select or Change Your Seat

Seat assignment on Aegean Airlines and Olympic Air can be arranged at the time of booking, adjusted in My Booking, or chosen during the online check-in window (which opens 48 hours before departure):

• Standard Seats: Complimentary for passengers holding Flex, Family, or ComfortFlex tickets. Passengers on Light fares can purchase a standard seat in advance (rates start from €1–€12 depending on route) or accept a randomly allocated seat free of charge during check-in.
• Up Front Seats: Positioned in the front rows of Economy for faster deplaning. Complimentary for ComfortFlex ticket holders; available for purchase on Light and Flex fares.
• Extra Legroom Seats: Located at emergency exit rows and select bulkhead positions. Available for purchase across all economy fare tiers. Passengers selecting emergency exit rows must be able-bodied, aged 18 or older, fluent in Greek or English, and not traveling with infants.
• Miles+Bonus Gold Members: Enjoy complimentary advance seat selection for themselves and companions on the same booking.

How to Add Baggage or Other Services

Adding ancillaries through the Aegean portal before arriving at the airport prevents steep excess baggage counter fees:

• Checked Baggage: Light fare tickets do not include a free checked bag. You can purchase a standard 23 kg checked bag or a 32 kg heavy bag via My Booking up to 2 hours before scheduled departure. Online baggage rates are discounted compared to airport baggage desk fees.
• Special Meals: For flights exceeding 1 to 2 hours, Aegean offers complimentary special meals (e.g., Gluten-Free, Diabetic, Low Sodium, Vegan, Kosher, or Halal). These must be ordered through My Booking at least 24 hours before departure.
• Pet Travel: Aegean permits dogs and cats in the cabin (up to 8 kg including carrier) or in the cargo hold. Requests must be registered online in advance, as each aircraft carries a capped number of pets.
• Fast Track & Wi-Fi: Security Fast Track passes for select European hubs and onboard high-speed Wi-Fi access codes can be attached directly to your reservation.

How to Cancel an Aegean Airlines Booking

Cancelling your booking releases your confirmed seat back to the airline inventory.

1. Retrieve your itinerary in My Booking.
2. Click the Cancel Booking option.
3. The system will calculate your cancellation summary based on your fare conditions:
   • Cancellation vs. Refund: Cancelling a ticket cancels your seat reservation; it does not automatically guarantee money back to your original payment method.
   • On Light fares, voluntary cancellation forfeits the base fare and carrier surcharges; only unused airport taxes are returned.
   • On Flex fares, tickets are refundable subject to a deduction fee (typically €45 on international segments).
   • On ComfortFlex fares, tickets are fully refundable without a cancellation penalty.
4. Confirm the cancellation. Once completed, your seat allocation is permanently released.

Aegean Airlines Refunds After Cancellation

To receive monetary compensation for a cancelled ticket:

• Voluntary Refunds: If your fare allows refunds, processing can be confirmed directly during the online cancellation workflow or by submitting the official Aegean Online Refund Request Form using your ticket number (beginning with 390) and surname.
• Involuntary Refunds (Flight Cancellations or Irregularities): If Aegean Airlines cancels your flight or reschedules it by a significant margin under Regulation (EC) No 261/2004, you are entitled to a 100% full cash refund for all unused flight segments, regardless of whether you purchased a non-refundable Light fare.
• Payment Method: Refunds are credited strictly back to the original method of payment (credit/debit card, PayPal, or travel bank).
• Processing Timing: Processing times vary depending on seasonal volume and bank clearing cycles.

If You Cannot Find Your Booking

If the Aegean system cannot retrieve your itinerary with your 6-character PNR:

• Check the Surname Spelling: Ensure the last name matches your booking confirmation letter-for-letter. Do not include titles (e.g., MR, MRS) or middle names unless they were combined into your surname field during ticket creation.
• Verify Booking Reference Type: Confirm that you are entering the airline's 6-character alphanumeric PNR (e.g., 3OTCHJ), not an 8-to-10 digit internal order number issued by an online travel agency (such as Expedia, Booking.com, or eDreams).
• Check Confirmation Status: Confirm that your ticket was actually issued. If you recently made a booking and did not receive a 13-digit e-ticket number via email, the transaction may still be in ticketing queue or failed authorization.
• Recent Flight Changes: If an agent recently modified your itinerary, the booking reference may have been re-associated with a split PNR. Check your latest itinerary email.

Booking Made Through a Travel Agency or Third Party

If you purchased your Aegean flight via an offline travel agency, corporate travel desk, or third-party online travel agent (OTA):

• Ancillary Services: You can generally still use My Booking on the Aegean website to select seats, pre-pay for baggage, or order dietary meals, provided you use the official Aegean 6-character PNR (ask your booking agency for the airline locator if not listed on their receipt).
• Route & Date Changes: Major ticket changes, date reschedulings, and voluntary ticket cancellations often must be processed directly by the issuing travel agency until the ticket is transferred to airline airport control on the day of departure.

Codeshare and Partner-Airline Bookings

Aegean Airlines is a member of the Star Alliance and codeshares with carriers including Lufthansa, Swiss, Austrian, and United Airlines:

• Marketing Carrier vs. Operating Carrier: If your ticket displays an Aegean flight number (e.g., A3 1234) but specifies "Operated by Lufthansa," baggage allowances and onboard check-in rules follow the operating carrier.
• Managing Seats and Services: To select seats or arrange special assistance on a partner-operated flight, you may need the partner airline’s specific reservation code, which can be retrieved through Aegean customer support or on your primary e-ticket receipt.

Essential Aegean Travel Resources

• Airline Overview: Aegean Airlines overview and fleet
• Check-In Guide: Aegean Airlines online check-in times and deadlines
• Flight Status: track Aegean Airlines flight status in real time
• Baggage Allowance: Aegean cabin and checked baggage rules
• Flight Disruption Guide: EU Regulation 261/2004 passenger compensation guide

Sources

• Aegean Airlines Changes & Cancellations Policy
• Aegean Airlines Seat Types & Assignment Rules
• Aegean Airlines Special Meals Notice
• Aegean Airlines Refund Application Form
• Aegean Hub Seat Policies (B2B/GDS Specifications)
• European Union Air Passenger Rights (Regulation EC 261/2004)