Hawaiian Airlines Customer Care: Contact Numbers & Support Guide

To contact Hawaiian Airlines customer service directly in the United States, call 1-800-367-5320 for 24/7 reservations and general guest inquiries. If you are hearing or speech impaired, TTY telecommunications relay services are available by dialing 711 within the U.S.

For many routine travel needs—such as changing an eligible flight date, selecting standard seats, checking live operational delays, or downloading a mobile boarding pass—you can resolve your request instantly using self-service options on the official website or within the integrated mobile application without waiting in a phone queue.

Independent Travel Notice: Farewander is an independent travel comparison and consumer guide website. Farewander is not Hawaiian Airlines, Alaska Airlines, or an authorized airline customer-care center. Farewander does not issue tickets, modify existing bookings, process flight refunds, or handle baggage claims. To manage a reservation or contact an airline agent, use the verified official airline channels detailed below.

Contact Hawaiian Airlines Official Channels

Access the airline's official guest service hub to submit inquiries, launch live chat sessions, or file customer service requests:

• Official Customer Support Hub: Hawaiian Airlines Customer Service & Contact
• Manage Existing Bookings: Hawaiian Airlines Manage Reservation
• General U.S. Toll-Free Phone: 1-800-367-5320 (24/7 for Reservations & Ticketing)

Hawaiian Airlines Contact Method Matrix

Select the most efficient channel based on the specific issue you need to resolve:

Hawaiian Airlines Customer Service Phone Number

Hawaiian Airlines maintains several direct lines for customer inquiries. Ensure you dial the correct department to minimize wait times:

• General Reservations & Guest Support (U.S. & Canada): 1-800-367-5320
  • Hours: Available 24 hours a day, 7 days a week.
  • Purpose: New bookings, flight schedule changes, cancellations, general ticketing, and passenger questions.
  • Languages: English and Japanese options are available via automated routing.
• Telecommunications Relay Service (TTY): Dial 711 (within the U.S.) for hearing or speech accessibility assistance.
• Baggage Tracing & Delayed Baggage Desk: 1-866-389-6654
  • Purpose: Inquiring about open baggage claim files previously created at an airport baggage service counter. Have your 10-character Baggage File Reference Number (e.g., HNLHA12345) ready.
• Atmos Rewards & Frequent Flyer Inquiries: 1-877-426-4537
  • Hours: Monday through Friday during standard daytime business hours (Hawaii Standard Time).

How to Contact Hawaiian Airlines From Outside the U.S.

If you are calling Hawaiian Airlines from an international location, regional contact options are available:

• Japan: 0570-018-011 (Navidial, local charges apply) or +81-3-6430-1128 (Tokyo local office). Open during local business hours for Japanese- and English-speaking guests.
• South Korea: 02-775-5552 (Seoul local office). Open Monday through Friday during standard business hours.
• Australia: 1300-661-339 (Toll-free within Australia) or +61-2-9244-2114.
• New Zealand: 0800-444-222 (Toll-free within New Zealand).
• All Other International Locations: Dial the international access code followed by +1-808-835-3700 (standard international long-distance toll rates apply based on your telephone provider).

Note: Toll-free status applies strictly to calls originating from local landlines within the designated country. Standard mobile roaming and carrier connectivity charges apply when calling across international borders.

How to Contact Hawaiian Airlines Online

For travelers who prefer digital messaging or self-service over telephone queues:

• Official Contact & Web Forms: Submit detailed inquiries regarding reservations, seating requests, or general travel policies through the Hawaiian Airlines Contact Us portal.
• Live Chat: Live digital chat is available through the official website and inside the mobile app during operational windows. When active, an interactive chat widget appears in the lower corner of the customer care page.
• Alaska Hawaiian Mobile App: Download the unified mobile platform (iOS/Android) to monitor active trips, view gate assignments, initiate flight changes, and retrieve boarding passes.
• Social Media Customer Support: Verified support representatives monitor customer inquiries on X (formerly Twitter) via @HawaiianAir and the official Hawaiian Airlines Facebook Page. Never post personal booking codes, passport numbers, or payment card details on public social feeds.

Can I Manage My Hawaiian Airlines Booking Online?

In most circumstances, you do not need to call customer care to modify or review an upcoming trip. By visiting Hawaiian Airlines Manage Booking, you can retrieve your itinerary using only the passenger's legal last name and 6-character confirmation code (PNR) or 13-digit e-ticket number.

Online Self-Service Actions Include:

• Viewing complete flight segments, terminal assignments, and aircraft details.
• Selecting complimentary seats or purchasing Extra Comfort extra-legroom seats via Hawaiian Airlines Seat Selection.
• Changing flight dates and departure times on eligible Main Cabin and Premium fares (subject to fare differences).
• Voluntarily canceling a reservation in exchange for reusable airline travel credit.
• Adding known traveler numbers (TSA PreCheck) or frequent flyer account IDs.

Self-Service Limitation: If your ticket was issued by an online travel agency (such as Expedia, Orbitz, or Booking.com) or as part of a group tour package, online change features on the airline website may direct you back to the booking source.

Check Hawaiian Airlines Flight Status Before Calling

Before dialing customer care to ask about flight delays, gate changes, or weather holds, check the live operational status. Customer support phone agents have access to the exact same operational dispatch data visible on the public tracker.

Visit the comprehensive guide to Hawaiian Airlines Flight Status or search the airline's official Flight Status Portal by:

• Flight Number: Enter the numeric flight number and travel date.
• Route: Enter the departure and arrival airport codes (e.g., HNL to OGG) to review all scheduled segments for the day.

Flight status monitors display estimated pushback times, runway departures, assigned arrival gates, and baggage claim carousel numbers.

Hawaiian Airlines Check-In Help

Digital check-in opens 24 hours prior to departure on the official website and mobile app. If online check-in is unavailable, calling reservations is rarely necessary. Review the common check-in scenarios detailed in the Hawaiian Airlines Check-In Guide:

• International Passport Scans: Select international destinations require physical passport verification at an airport ticket counter before a boarding pass can be generated.
• Special Service Requests: Passengers traveling with pets in the cabin, unaccompanied minors, or medical clearance devices must check in with an airport agent.
• Codeshare Connections: If the first flight of your journey is operated by a partner airline (such as Alaska Airlines or Japan Airlines), you must check in on that operating partner's platform.

Hawaiian Airlines Baggage Customer Service

General inquiries regarding checked baggage allowances, dimensional limits (62 linear inches maximum), weight caps (50 pounds standard economy), and carry-on rules (22 × 14 × 9 inches) can be resolved without calling support. Detailed route-specific charts can be found in the Hawaiian Airlines Baggage Allowance guide.

• Baggage Payment: Baggage fees are paid during digital check-in within 24 hours of departure or at airport lobby kiosks. Phone representatives cannot process advance baggage check-ins before the check-in window opens.
• Neighbor Island Checked Bags: Baseline rates start at $30 for the first bag and $40 for the second.
• North America Mainland Routes: Baseline rates start at $35–$40 for the first bag and $45 for the second.
• Surfboard & Sports Gear: Dedicated surfboard fees ($35 interisland, $100 mainland) apply to bags holding up to two boards.

How to Contact Hawaiian Airlines About Lost or Delayed Baggage

If your checked luggage fails to appear on the arrival carousel, do not leave the airport. You must file a claim in person to establish an official tracing record:

1. Locate the Baggage Service Office: Visit the Hawaiian Airlines Baggage Service desk located near the baggage claim carousels.
2. File a Property Irregularity Report (PIR): Provide the agent with your physical baggage claim receipts and flight boarding pass.
3. Record Your File Reference Number: You will receive a 10-character file number (e.g., OGGHA54321).
4. Provide Delivery Information: Provide your local hotel or residential address and a reliable contact phone number.
5. Track Updates Online: Track baggage location updates using the airline's automated baggage tracing web tool.
6. Retain Expense Receipts: If you are traveling away from your home city, retain receipts for necessary personal care essentials (toiletries and clothing) purchased while waiting for your bag.

To check the status of an existing claim by phone, call the dedicated Baggage Tracing Line at 1-866-389-6654.

How to Report Damaged Baggage to Hawaiian Airlines

Airlines enforce strict, short windows for reporting transit damage:

• In-Person Inspection: Report the damage to the Baggage Service Office before leaving the arrival airport terminal. An agent will inspect the suitcase and take formal notes.
• Reporting Window: For domestic U.S. flights, damage must be reported within 24 hours; for international travel governed by the Montreal Convention, damage must be filed in writing within 7 days.
• Retain Evidence: Keep the damaged bag, original checked baggage tags, boarding passes, and take clear photographs of the damage from multiple angles.
• Exclusions: Normal wear and tear (minor scuffs, surface scratches, minor zipper damage, overpacking stress) is generally excluded under airline conditions of carriage.

How to Contact Hawaiian Airlines About a Refund

To understand your financial options when canceling travel, you must distinguish between airline travel credits and original-form-of-payment refunds:

• Voluntary Cancellations on Non-Refundable Fares: Standard Main Cabin and Premium fares canceled voluntarily by the passenger are converted into airline travel credits valid for future travel. They do not qualify for cash refunds.
• Fully Refundable Fares: If you paid for a fully refundable fare class, you can cancel online or request a full refund to your original payment card via the online refund request form.
• Significant Schedule Changes & Cancellations: Under U.S. Department of Transportation Aviation Consumer Protection regulations, if Hawaiian Airlines initiates a significant schedule disruption (typically 3+ hours domestic, 6+ hours international) or cancels your flight entirely and cannot provide acceptable alternate transportation, you are entitled to a full refund to your original payment method, even on non-refundable tickets.
• 24-Hour Cancellation Rule: If you booked travel directly with Hawaiian Airlines at least 7 days prior to departure, you may cancel the reservation within 24 hours of booking for a full refund without penalty.

Submit refund requests through the official Hawaiian Airlines Refund Portal or review policies via Hawaiian Airlines Cancellation & Refunds.

How to Contact Hawaiian Airlines to Change a Flight

If you need to change your departure date, time, or route:

1. Try Self-Service First: Retrieve your booking in Manage Reservation and click Change Flight.
2. Review Costs: Hawaiian Airlines does not charge change fees on standard Main Cabin, Extra Comfort, or First Class tickets on domestic and mainland routes. However, fare differences apply if your new flight carries a higher price.
3. Basic Fares: Main Cabin Basic fares may carry strict change limitations that require cancellation for travel credit rather than direct modification.
4. Third-Party Restrictions: If your ticket was issued by an online travel agency (such as Expedia, Priceline, or Chase), contact that agency directly to rebook.

What If I Booked My Hawaiian Airlines Flight Through a Travel Agency?

Many travelers call Hawaiian Airlines only to be told that the airline cannot modify their reservation. This occurs because of distinct ticketing roles in aviation:

• Ticketing Provider (Issuing Agency): The travel management company, corporate portal, or online agency (e.g., Expedia, Booking.com, American Express Travel) that took your payment and issued the e-ticket. The issuing agency "owns" the reservation record and controls date changes, name corrections, and cancellations prior to day-of-departure travel.
• Operating Carrier (Hawaiian Airlines): The airline that provides the physical aircraft, flight crew, and inflight service. Hawaiian Airlines takes control of third-party tickets during the 24-hour departure window or during irregular operations (such as weather grounding).
• Informational Platform (Farewander): Farewander is an independent search and travel comparison resource. Farewander does not issue tickets and cannot look up individual bookings or issue refunds.

If you booked through a third-party agent, contact that agent directly for voluntary itinerary modifications.

Hawaiian Airlines Accessibility and Special Assistance

Hawaiian Airlines provides accommodations for travelers with disabilities and special medical requirements. To ensure arrangements are confirmed, contact the Special Assistance department at 1-800-367-5320 or submit an online request at least 48 hours prior to scheduled departure:

• Wheelchair Assistance: Airport wheelchair transport between check-in lobbies, security checkpoints, gates, and aircraft seats is provided free of charge.
• Personal Mobility Aids: Manual wheelchairs, motorized scooters, and assistive walking devices travel completely free of charge and do not count toward your standard checked luggage allowance. Notify the airline in advance if your device uses spillable or lithium-ion batteries.
• Service Animals: Fully trained service dogs performing tasks for an individual with a disability are permitted in the cabin. Passengers must submit the official U.S. DOT Service Animal Air Transportation Form at least 48 hours prior to travel.
• Portable Oxygen Concentrators (POCs): Only FAA-approved POC models may be operated onboard. Travelers must carry sufficient battery life to power the unit for 150% of the scheduled flight duration.

Hawaiian Airlines Pet Travel Support

Transporting pets requires adherence to both airline animal carriage limits and strict Hawaii state laws:

• Cabin Pets: Small dogs and cats traveling in an approved carrier that fits beneath the forward seat are accepted on select interisland and North American flights for an additional pet fee.
• State of Hawaii Animal Quarantine: Hawaii is the only rabies-free state in the U.S. All dogs and cats arriving from the mainland must meet strict five-day-or-less rabies quarantine requirements, including microchipping, rabies blood titers (FAVN), and multi-month health documentation managed by the Hawaii Department of Agriculture. Uncertified animals will be placed in quarantine at the owner's expense.

Loyalty & Rewards Support (Atmos Rewards)

Following the shared passenger service integration between Alaska Air Group and Hawaiian Airlines, loyalty members participate in an aligned frequent flyer ecosystem:

• Atmos Rewards & HawaiianMiles: Travelers can access mileage balances, redeem rewards, and review tier status across integrated digital portals.
• Elite Benefits: Eligible elite tier members receive complimentary checked baggage allowances, priority boarding privileges, and seating upgrades on Hawaiian-operated flights.
• Missing Mileage Credits: If a flight was completed without your frequent flyer number attached, submit your 13-digit ticket number and boarding pass stub via the official loyalty retroactive credit form within 12 months of travel.
• Loyalty Customer Desk: Contact Atmos Rewards customer support directly at 1-877-426-4537 for elite membership inquiries.

Hawaiian Airlines Customer Service at the Airport

Airport customer service desks are located in terminal ticket lobbies and departure concourses. Airport agents specialize in immediate departure-day needs:

• What Airport Agents Can Assist With: In-person check-in, self-service bag-tag assistance, standby requests, gate seating changes, same-day flight re-accommodations during delays, and irregular operations rerouting.
• What Airport Agents Cannot Assist With: Airport staff cannot process advance refunds on non-refundable tickets, waive third-party agency terms, or modify future reservations scheduled weeks in advance.

How to Submit a Complaint or Feedback to Hawaiian Airlines

If you experienced a significant service failure, baggage delay, or flight cancellation, submit your feedback in writing through official consumer affairs channels:

• Official Online Feedback Portal: Navigate to the Hawaiian Airlines Consumer Affairs portal and select Post-Travel Feedback.
• Details to Include in Your Submission:
  • 6-character booking confirmation code (PNR)
  • 13-digit e-ticket number (usually begins with 173)
  • Flight number, travel date, and city pair
  • Full names of affected travelers
  • Itemized, clear chronology of events (avoid emotional hyperbole)
  • Clear digital scans of receipts for out-of-pocket expenses (hotels, meals, emergency toiletries)
• Written Correspondence Address: Hawaiian Airlines Consumer Affairs
  P.O. Box 30008
  Honolulu, HI 96820

Beware of Fake Hawaiian Airlines Customer Service Numbers

Search engines frequently display sponsored advertisements or spoofed business listings designed to direct stranded travelers to fraudulent third-party call centers. Protect yourself with these basic precautions:

• Always Check the Web Address: Ensure you are browsing the official airline website (hawaiianairlines.com) before placing a call.
• Never Pay for Free Services: Official airline agents will never charge fees to process government-mandated refunds, answer flight status inquiries, or issue basic boarding passes.
• No Gift Cards or Wire Transfers: Legitimate airlines never accept payment via retail gift cards, Western Union, Zelle, CashApp, or cryptocurrency.
• Protect Sensitive Credentials: A legitimate customer service representative will never ask you for your account password or the temporary 6-digit one-time passcode (OTP) texted to your phone.
• Refuse Remote Computer Access: Never allow a caller to install remote viewing software (such as AnyDesk or TeamViewer) on your phone or computer to "troubleshoot" your ticket.

What Information Should I Have Before Contacting Hawaiian Airlines?

Having your travel documentation assembled before calling or chatting significantly speeds up resolution times:

• 6-Character Booking Confirmation Code (PNR): Found on your itinerary receipt or inside the mobile app (e.g., H7K2P9).
• 13-Digit E-Ticket Number: Found on your payment receipt.
• Passenger Full Legal Names: Surnames spelled exactly as ticketed.
• Flight Details: Dates of travel, departure cities, and flight numbers (e.g., HA 12).
• Baggage File Reference Number: If inquiring about a lost bag claim (e.g., HNLHA12345).
• Form of Payment: The credit or debit card used during booking to verify identity or pay fare differences.

Security Warning: Never share your personal frequent flyer password or one-time verification SMS code with any supposed customer-service representative.

Best Contact Method by Problem

• Check if flight is delayed or on time: → Hawaiian Airlines Flight Status
• Get boarding passes 24 hours prior to travel: → Hawaiian Airlines Check-In Guide
• Change departure date or seat assignment: → Hawaiian Airlines Manage Booking
• Luggage was lost or damaged at destination: → Airport Baggage Service Desk (1-866-389-6654 for existing PIR claims)
• Booked through Expedia, Priceline, or Chase Travel: → Original Ticketing Travel Agency
• Wheelchair assistance or medical accommodations: → Special Assistance Desk (1-800-367-5320)
• Check general luggage allowances and weight limits: → Hawaiian Airlines Baggage Allowance
• Inquire about Atmos Rewards or frequent flyer miles: → Atmos Rewards Service Desk (1-877-426-4537)